GAME SUPPORT

How can we help you ? Get help and find an answer at your question! Please fill in the following fields to contact us

Didn’t get your gold or package purchase? Your game crashes or can’t load? Visit our FAQ down below. If you can’t find your answer in the FAQ you can also send us an email.

Please specify details of your problem, if necessary you can also provide screenshots and relevant info about your system specifications.

support@fabledgame.com

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FAQ

  • I didn’t get my gold or package purchase?

  • Maybe this is simply a matter of slow delivery. just wait a couple of hours (up to 24 hrs) or restart the game and all should be okay.

  • If nothing happens, please contact support link to find out the status of your purchase and request a refund if necessary.

  • Unfortunately, we are unable to refund your money ourselves or give you the items you have not received, as we do not handle the transactions on iOS\Google.

    App store support

    Google play support


    Usually, you should receive an answer within next 48 hours.

  • I have a problem with the shop? I can’t pay?

  • Make sure your network is working.

  • You can find more information

    App store support

    Google play support

TROUBLESHOOTING

  • My game crashes? Can’t load?

  • Please make sure you have downloaded the game from App Store & Google Play Store. We cannot guarantee a smooth performance if you have downloaded the game from unsupported stores.

  • Maybe compatible issue. Please provide the detailed info about your device and OS version, we will do our best to help.

  • My game lag?

  • My game have some screen adaptation problems?

  • This problems “may be” due to your device. We will do our best to solve it as soon as we can.

  • Send all the detailed info about your device and OS version to us if you want us to improve it next update.


Fabled Game Studio is not responsible for your loss if you have made the decision to restore or erase your local backup after an improper handling or decision by you with the cloud save backup system.